Conferences
Patient Flow & Operations Management Asia
> Registration29th - 31st March 2010 * Novotel, Clarke Quay Singapore
Summary
As we face the ever increasing demand of an ageing population, hospitals in Asia seem to be plagued by long waitlists and patient blockages. This can be avoided if an efficient system is integrated well in the hospitals.
Tonkin’s Corporation’s Patient Flow & Operations Management Asia Conference will gather the best case studies from hospitals across Asia that have been adopting innovative strategies to relieve hospital demand. There is certainly no simple solution for optimum patient flow-far from it. There are, however, a number of practical and effective strategies that can be implemented across the entire healthcare continuum to improve patient flow efficiency.
The secret recipe to improving bed management and patient flow is to constantly build on the advancements within the organization and combat the growing demand on hospitals. Patient Flow & Operations Management Asia Conference will be addressing all the preventive strategies to better manage ageing and chronically ill patients before they are admitted to the hospital, providing them with more appropriate care and a better patient experience.
This would be a unique opportunity to hear case studies from health services across the region and learn from their journey exactly how they achieved their successes.
Learning Objectives
• Patient Experience in Asia and How we can Improve it?• Dealing with bed shortages: overcoming biggest challenges around bed capacity
• Using Lean methodology to reconstruct processes to improve patient flow
• Unlocking the Maze of Bed Management and Patient Flow
• Creating a harmonious bed management and patient flow approach and increase efficiency by 50%
• Leveraging on streamlined processes and early communication with patient and families to achieve good patient outcome
• Identifying practice models and applying them organisational wide
• Integrating a range of strategies and models of care that improve patient flow
• 3 steps to allocating resources more effectively and enhance health outcomes
• Establishing key performance indicators and reporting guidelines for evaluation and continuous improvement
• Achieving a 100% Balance in Patient Flow and Safety
• Understanding the relationship between patient flow managers and bed managers
• Developing an efficient hospital response to execute action in Pandemic season
• Implementation of a visual process to track discharge cycle
• Creating bed capacity and reducing elective waits to minimise backlog
• Improving Flow in the Emergency Department to Improve Patient Care
• Understanding and improving barriers to flow and eliminate inefficiencies
Conference Agenda
Day 1
8.30 Registration
8.50 Chairman’s Opening Remarks
9:00 Current State of Play: Patient Experience in Asia and How we can Improve it?
• Addressing patients’ feedback on public health services
• What can hospitals do to respond to the current demand?
• Dealing with bed shortages: overcoming biggest challenges around bed capacity
• Developing a coordinated approach to the healthcare of older people involving community and hospital care
• Avoiding mobility problems through effective use of out of the hospital mechanism
Professor Philip Choo
Chairman, Medical Board
Tan Tock Seng Hospital
9:45 The Backdoor Challenges: Using Lean to Enhance Patient Flow
• Using Lean methodology to reconstruct processes to improve patient flow
• Utilising visual management on a wide scale to improve communication
• Coping with change management within the organisation
• Lessons learnt from experience
Heidi Rafman
Assistant Director, NUHS Way (Lean)
National University Hospital
National University Health System
10:30 Morning Coffee and Networking Break
11:00 Unlocking the Maze of Bed Management and Patient Flow
• Creating a harmonious bed management and patient flow approach and increase efficiency
• Unpacking the misconceptions of hidden capacity
• Value adding, clinician and consumer engagement
Shirley Heng
Assistant Director, Nursing
KTPH, Alexandra Health Pte Ltd
Kueh Sin Yee
Senior Executive, Operations
KTPH, Alexandra Health Pte Ltd
11:45 Deriving Ways to Hospital Avoidance and Establish Effective Discharge Planning
• Leveraging on streamlined processes and early communication with patient and families to achieve good patient outcome
• Unpacking the misconceptions of hidden capacity
• Value adding, clinician and consumer engagement
Professor Kwong Ming Fock
Clinical Professor/Senior Consultant
Changi General Hospital
12:30 Networking Luncheon
13:30 Developing a Robust Patient Flow Toolbox to Maximise Resources
• Identifying practice models and applying them organisational wide
• Integrating a range of strategies and models of care that improve patient flow
• 3 steps to allocating resources more effectively and enhance health outcomes
• Establishing key performance indicators and reporting guidelines for evaluation and continuous improvement
Low Mui Lang Georgiana
Executive Director
The Salvation Army Peacehaven Nursing Home
14:15 Management of Expectations of stakeholders
• Who are the stakeholders of healthcare services?
o Doctors
o Hospital
o Nurses & Allied Health
o Patients
o Society
• Aspirations and concerns of each stakeholder
• How to fulfill the aspirations and tackle the concerns of the stakeholders?
• How to promote merits which are common to all e.g. ethics, prestigious reputation?
• How to manage stakeholders’ interests which may be at odd with one another?
Dr. Ares Leung
Deputy Medical Director
Union Hospital
15:00 Afternoon Tea and Networking Break
15:30 Moving Towards an Excellent Hospital Flow Model
• Reducing waiting time to appointment and consultation
• Implementation of a visual process to track discharge cycle
• Improving patient flow in healthcare
• Engaging key stakeholders in hospital flows
• Identifying and understanding the barriers involved
Professor Dang Van Phuoc
Vice Director
Cho Ray Hospital
16:15 Constructing a Corporate and Clinical Governance Framework: A Two-Pronged Implementation Programme
• Analysing the patient flow systems and processes that support the tool
• Assessing audit results of implementation indicators and corporate governance
• Facility clinical governance aspects of the tool implementation imperatives
o Cultural
o Operational
Professor Teo Eng Kiong
Senior Consultant Gastroenterology and Hepatologist
Deputy CMB, Medical Disciplines
Chief of Medicine & Head, Division of Gastroenterology
Changi General Hospital
17:00 Chairperson’s Closing Remarks
17:15 End of Day 1
Day 2
8:50 Chairperson’s Opening Remarks
9:00 Unravel the Mystery of Long Waiting Time to Appointment and Consultation
• Developing an strategic approach to manage waiting time for outpatient services
• The importance of a robust project methodology & the right tools
• Practical tips and lessons learnt from SGH's experience
Phua Tien Beng
Manager, Service Operations
Singapore General Hospital
9:45 Building Up an Efficient Patient Flow Bed Board
• Evaluating the hospital occupancy status and ward platforms
• Data production to assist with patient flow
• Managing hospital to hospital transfer’s state wide
• Overcoming the challenges of implementation and securing achievements and continuity
James Loo Wai Keong
Chief Operating Officer
Y3 Technologies
10:30 Morning Coffee and Networking Break
11:00 Improving Patient Flow and Care through the Use of Groundbreaking Bed Management Technology
•Ã¯â‚¬Â A glimpse into SGH’s new Bed Management System (BMS) -- the world’s first fully integrated Bed Management System
• How RFID (radio frequency identification) technology is used provide real-time information on beds & patients
• How dashboards are used to display real-time, accurate bed information.
• How SGH is driving flow through the entire continuum of a patient's hospital stay with greater efficiency.
Stephanie Teo
Deputy Director, Operations
Singapore General Hospital
11:45 Role Redesign in Improving Patient Flow from a Polyclinic Perspective
• Overcoming constraints in the healthcare systems
• How favourable is role redesign in addressing patient flow issues?
• Value creation: Recognising it through a clinical context
Dr. Chow Mun Hong
Director, Quality Management
Singhealth Polyclinics
12:30 Networking Luncheon
13:30 Enabling Change in the Culture of Hospitals and Healthcare Organisations
• Engaging senior management and stakeholders to change culture
• Discretionary Leadership generating options and delivering results
• Communicating with motivational impact
• Fostering positive multi-disciplinary healthcare teamwork
• Utilising improvement tools
Dr. Dilshaad Ali Bin Abas Ali
CEO
Pantai Hospital Ipoh
14:15 Optimising Bed Capacity and Enhancing Patient’s Experience
• Creating bed capacity and reducing elective waits to minimise backlog
• Ensuring coordinated management of the whole programme
• Developing a new mindset for new pathways of care
• Reducing waiting times to improve patient experience
Dr. Umapathy
Chief Operating Officer
Apollo Hospitals Group India
15:00 Afternoon Tea and Networking Break
15:30 Improving Flow in the Emergency Department to Improve Patient Care
• Understanding and improving barriers to flow and eliminate inefficiencies
• Using visual management to identify areas for improvement
• Focusing on quality patient care to attain objectives for patient flow
• Working together as a team for optimum patient flow results
• Overcoming challenges in implementation of patient flow strategies
Dr. Malcolm Mahadevan
Senior Consultant & Clinical Director, Emergency Medicine Department
National University Hospital
National University Health System
Panel Discussion
16:15 Achieving a 100% Balance in Patient Flow and Safety
• Developing a optimal health service relationships
• Where should the access and patient flow division sit within a health service?
• Ensnaring a ideal operational matrix that ensures accountability at all levels of organisation
• Understanding the relationship between patient flow managers and bed managers
• Reducing waiting time for patients
Panelists:
Dr. Dilshaad Ali Bin Abas Ali
CEO
Pantai Hospital Ipoh
Stephanie Teo
Deputy Director, Operations
Singapore General Hospital
Phua Tien Beng
Manager, Service Operations
Singapore General Hospital
Dr. Ares Leung
Deputy Medical Director
Union Hospital
17:00 Chairperson’s Closing Remarks
17:15 End of Conference
Workshop Agenda
31st March 2010 (9am - 5pm)
Workshop A: Developing an Eye for Waste
Waste is any activity that consumes resources but does not add value to the customers. The ability to develop eyes for wastes is thus crucial in guiding the user/process owner to identify potential improvement areas that will not only add value to the customers, but also bring about a faster, better, cheaper and safer outcome for the organization. Participants will also be taught how to use 6S, a foundation tool in lean management, to eliminate the wastes that they have identified.
The workshop is suitable for participants who wish to engage and empower their ground staff in carrying out simple improvements. Through lectures, video simulations and hands-on activities, participants in this workshop will learn about the eight common types of wastes. They will also learn how to apply 6S in their work environment. The facilitators will also provide tips and advice on how to sustain a 6S improvement. The workshop will end with a guided site visit to TTSH to view the results of some projects that TTSH has undertaken in the last two years.
Workshop B: Value Stream Mapping
A good value stream map (VSM) will allow the user/ process owner to have a relatively comprehensive overview of how different people (including patients), materials, information and equipment in the process flow and relate to each other to complete the necessary activities. Supported by prudent collection and analysis of relevant data, it will also allow the user/ process owner to visualise the wastes, making it an effective launch pad for areas of process improvement to be prioritised.
With the help of video simulations and experienced facilitators, the participants in this workshop will learn how to create a current state VSM for a common healthcare process in a step-by-step manner, and appreciate opportunities for improvement when the wastes are visually presented. Though the workshop focuses primarily on current state VSM, the facilitators will also provide some tips and advice on how users/ process owners can follow through with a future state VSM. The workshop will end with a guided site visit to TTSH to view results of selected projects that TTSH has undertaken in the last 2 years.
Site Visit at Tan Tock Seng Hospital
Workshop Leaders:
Yong Keng Kwang
Deputy Director of Nursing/Improvement Facilitator, Kaisen
Tan Tock Seng Hospital
Low Bee Hwa
Improvement Facilitator, Kaisen
Tan Tock Seng Hospital